MyCuci is committed to protecting the personal data of every Malaysian player on our platform. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the rights you have over your own data.
All personal and financial data stored on MyCuci servers is encrypted at rest using AES-256. Every connection to the platform is secured with TLS 1.3, ensuring your information is protected at every step.
MyCuci provides every registered player with the right to access, correct, export, or request deletion of their personal data. Submit a request through our 24/7 live chat or by email at any time.
MyCuci does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used solely to operate your account, process transactions, and meet our compliance obligations.
Financial transactions via DuitNow, FPX, Touch 'n Go eWallet, Boost, and cryptocurrency channels are processed through PCI-compliant payment infrastructure. Card details are never stored on MyCuci servers.
We collect only the data necessary to operate your account effectively, verify your identity for KYC compliance, and improve your platform experience. No superfluous data collection takes place.
Promotional communications are always opt-in. You can unsubscribe from all MyCuci marketing emails or SMS messages at any time from within your account settings or by contacting our support team directly.
This Privacy Policy (the "Policy") describes how MyCuci ("MyCuci", "we", "us", or "our"), the operator of the online gaming platform accessible at https://mycuci.cam (the "Platform"), collects, uses, stores, discloses, and otherwise processes the personal data of players, visitors, and other individuals who interact with the Platform ("you" or "your").
MyCuci is an English-language online gaming platform built specifically for the Malaysian market. We take our data protection obligations seriously and have designed our processes to reflect the principles of transparency, data minimisation, and user control. This Policy applies to all personal data we collect in connection with the Platform, including through account registration, deposits and withdrawals, customer support interactions, and your general use of our services.
By registering an account on MyCuci or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.
This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy. Together, these documents form the complete framework governing your use of MyCuci.
For the purposes of this Policy, the following terms carry the meanings assigned below:
MyCuci collects the following categories of Personal Data in the course of operating the Platform and providing gaming services to Malaysian players:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, NRIC or passport number, nationality | Account registration and KYC verification |
| Contact Data | Email address, mobile number, city of residence (e.g., Kuala Lumpur, Penang, Johor Bahru) | Account communication and customer support |
| Financial Data | Transaction history, deposit and withdrawal records, payment method type (e.g., DuitNow, Maybank FPX, Touch 'n Go eWallet), cryptocurrency wallet address | Payment processing, fraud prevention, AML compliance |
| Technical Data | IP address, browser type and version, device identifiers, operating system, login timestamps | Security monitoring, fraud detection, platform optimisation |
| Gaming Activity Data | Bet history, game sessions, win/loss records, bonus usage, preferred game categories | Responsible gambling monitoring, platform improvement, regulatory reporting |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer service quality assurance, dispute resolution |
| Marketing Preferences | Opt-in or opt-out status for email, SMS, and push notifications | Targeted promotional communications (opt-in only) |
We do not intentionally collect Special Category Data. However, in the context of responsible gambling monitoring, we may record patterns of gaming behaviour that indicate potential vulnerability, in which case our responsible gambling team may proactively reach out to the affected player.
MyCuci collects Personal Data through the following channels:
Information you provide directly when you register an account, complete KYC verification, make a deposit or withdrawal, contact our customer support team, or participate in promotions or surveys on the Platform.
Technical data automatically collected when you access the Platform, including IP addresses, device identifiers, cookies, session logs, and clickstream data. This data is collected using standard web analytics and session management technologies.
Identity verification data may be supplemented from licensed third-party KYC and AML screening providers, credit reference agencies, and sanctions lists as part of our regulatory compliance obligations. Payment processors may share transaction confirmation data with us to facilitate deposits and withdrawals.
In exceptional circumstances where fraud or financial crime is suspected, MyCuci may consult publicly available information — such as published sanctions lists, court records, or regulatory registers — to assess the risk profile of an account.
MyCuci processes your Personal Data for the following purposes:
MyCuci processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity:
Processing is necessary to perform our obligations under the agreement between MyCuci and you, as set out in our Terms & Conditions. This includes account management, payment processing, and the provision of gaming services.
Processing is necessary to comply with our legal obligations, including KYC verification requirements, anti-money laundering regulations, and cooperation with lawful regulatory or judicial requests.
Processing is necessary for our legitimate interests in operating a secure and compliant gaming platform — including fraud detection, security monitoring, platform analytics, and responsible gambling management — provided those interests are not overridden by your rights and freedoms.
Where processing is based on your consent (for example, receiving marketing communications), you have the right to withdraw that consent at any time without prejudice to the lawfulness of prior processing. Withdrawal of consent can be exercised via your account settings or by contacting our support team.
MyCuci does not sell, rent, or trade your Personal Data to any third party. We may share your data only in the following limited circumstances:
We do not sell your data. MyCuci has never sold Personal Data to advertisers, data brokers, or marketing networks, and we have no plans to do so.
MyCuci uses cookies and similar tracking technologies to operate the Platform effectively, maintain your logged-in session, understand how players interact with the Platform, and improve overall performance.
The following categories of cookies are used on the Platform:
These cookies are essential for the Platform to function. They manage your login session, maintain security tokens, and facilitate core platform operations such as the deposit flow and game loading. These cookies cannot be disabled without impairing your ability to use the Platform.
We use analytics cookies to collect aggregated, anonymised data about how players navigate the Platform — including page views, session duration, and feature usage. This data helps us identify and resolve usability issues and prioritise development improvements. No personally identifiable information is collected through analytics cookies.
These cookies store your personal preferences — such as your preferred language, game lobby filter settings, and interface customisations — so that they are preserved across sessions.
Where you have provided consent, marketing cookies may be used to deliver relevant promotional content on the Platform. You can withdraw consent for marketing cookies at any time through the cookie preference settings accessible from the Platform footer.
Most web browsers allow you to control cookies through their settings. Disabling certain categories of cookies may affect your experience on the Platform but will not prevent you from accessing essential features.
MyCuci retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting obligations. Specific retention periods applicable to the principal categories of data are set out below:
Upon the expiry of applicable retention periods, Personal Data is securely deleted or irreversibly anonymised in accordance with MyCuci's data disposal procedures.
MyCuci implements a comprehensive suite of technical and organisational security measures to protect your Personal Data against unauthorised access, loss, alteration, disclosure, or destruction. Key measures include:
While MyCuci employs robust security measures, no digital platform can guarantee absolute security. In the event of a security incident that results in a breach of Personal Data, MyCuci will notify affected players and relevant authorities in accordance with applicable data breach notification requirements.
You are responsible for maintaining the confidentiality of your MyCuci account credentials. If you suspect that your account has been compromised, contact our support team immediately. MyCuci will never ask for your password via email or live chat.
Subject to applicable law and certain exemptions — including our regulatory obligations to retain records for KYC and AML compliance purposes — you have the following rights in relation to your Personal Data held by MyCuci:
You may request a copy of the Personal Data we hold about you, along with information about how it is processed. We will respond to access requests within 30 days.
You may request correction of any inaccurate or incomplete Personal Data we hold about you. Identity changes must be supported by appropriate documentary evidence.
You may request deletion of your Personal Data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you have withdrawn consent. Regulatory retention obligations may limit full erasure.
You may request that we restrict processing of your data in certain circumstances, such as while you contest the accuracy of the data or the lawfulness of the processing.
You may request that we provide your Personal Data in a structured, commonly used, machine-readable format so that it can be transferred to another controller, where technically feasible.
You may object to processing based on legitimate interests or direct marketing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
To exercise any of the above rights, please contact us via live chat or by email at [email protected] (plain text — not a clickable link). We may require you to verify your identity before processing any data rights request.
MyCuci does not knowingly collect Personal Data from, or provide gaming services to, any person under the age of 21. The Platform is strictly intended for adults aged 21 and above.
As part of our KYC process, all players are required to verify their age before withdrawals are permitted. Where MyCuci has reason to believe that a registered player is under 21 years of age, the relevant account will be immediately suspended, all gameplay will be voided, and any Real Funds deposited will be returned to the player's funding source.
If you are a parent or guardian and believe that a minor under your care has created an account on MyCuci, please contact us immediately at [email protected] (plain text — not a clickable link). We take all such reports seriously and will investigate and act on them promptly.
MyCuci's platform infrastructure and some of its data processors may be located outside Malaysia. Where Personal Data is transferred to a country that does not provide an equivalent level of data protection to that applicable in Malaysia, MyCuci will implement appropriate safeguards — such as contractual data protection clauses — to ensure that your Personal Data remains adequately protected in accordance with the standards set out in this Policy.
By using the Platform, you acknowledge and consent to the transfer of your Personal Data to the countries in which MyCuci and its service providers operate, subject always to the safeguards described in this Policy.
MyCuci reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, business practices, or the scope of our services. The effective date of the most recent version is indicated at the top of this page.
Where amendments are material — meaning they significantly alter how we process your Personal Data or affect your rights — we will notify registered players by email or through a prominent notice on the Platform prior to the changes taking effect. Your continued use of the Platform following the publication of any amended Privacy Policy constitutes acceptance of the revised Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how MyCuci protects your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by MyCuci, please contact our Data Protection team through the following channels:
For matters relating to responsible gambling and self-exclusion, please visit our dedicated Responsible Gambling page. For general account and platform terms, please see our Terms & Conditions.
This Privacy Policy was last updated on 1 January 2026. MyCuci — Malaysia's trusted online casino and sports betting platform. For players aged 21 and above only. We are committed to protecting your personal data with the same rigour we apply to protecting your funds.
Have more questions about how MyCuci handles your data? Our support team is available 24/7. You can also review our FAQ for quick answers, or head back to the homepage to explore the full platform.